At ITRADE STEM, we help create jobs and support the future of industries in space, technology, energy, and manufacturing. We do this by creating programs that help talent develop skills and support sustainable growth. Join us on our mission to Redefine STEM!
Job Overview:
We're seeking an IT Field Support Specialist Level 2 to deliver white-glove technical support across multiple job sites and office locations in the Dallas–Fort Worth area. In this hands-on role, you'll be the go-to resource for field and office teams, ensuring technology runs smoothly so project teams stay productive and connected. This is an excellent opportunity to join a growing organization and build your career in a dynamic industry that blends technology with engineering, procurement and construction innovation.
RESPONSIBILITIES:
Deliver responsive, high-quality technical support to end users across office and jobsite locations, maintaining exceptional customer service standards
Triage and resolve complex technical issues efficiently, documenting root causes and solutions to build institutional knowledge
Deploy, configure, and manage Windows endpoints including laptops, desktops, and standard business software across multiple locations
Provide expert support for Microsoft 365 suite including Outlook, Teams, SharePoint, and OneDrive synchronization
Manage iOS and Android mobile device support, troubleshooting connectivity and application issues
Maintain disciplined ticket management practices with clear communication of ETAs, progress updates, and resolution steps
Diagnose and resolve basic networking issues including DHCP, DNS, VPN, and VLAN configurations, escalating complex issues appropriately
Travel regularly to construction jobsites to provide on-site white-glove support and configure networking equipment
Monitor common technical issues proactively and drive projects through to completion with minimal supervision
Collaborate with field leadership to understand business needs and deliver technology solutions that enhance productivity
REQUIREMENTS:
Strong foundation in networking fundamentals: DHCP, DNS, VPN, VLANs, and IP addressing
Hands-on experience supporting Microsoft 365, SharePoint, and OneDrive in enterprise environments
Proven ability managing and troubleshooting both iOS and Android mobile devices
Demonstrated Windows administration skills including software deployment and system configuration
Exceptional written and verbal communication skills with a customer-service mindset
Meticulous attention to detail and disciplined approach to ticket management and documentation
Experience with Windows 10/11 endpoint management, imaging, auto-provisioning, and health monitoring
Knowledge of identity and access management including SSO/MFA and account provisioning workflows
Familiarity with endpoint security tools such as EDR, disk encryption, and secure wifi/VPN configurations
Proficiency with remote support tools for screen-sharing and remote assistance
Understanding of basic network monitoring, switch/AP configuration, and onsite router/AP setup
Experience with help desk/ticketing systems for intake prioritization, SLA management, and comprehensive documentation
Ability to work with asset management systems for tracking laptops, peripherals, and jobsite equipment
Bachelor's degree or equivalent practical experience preferred
1–2+ years in progressively responsible technical support roles
Physical ability to lift up to 50 lbs occasionally and work in typical office and construction field conditions
NICE TO HAVE:
Previous experience supporting construction or field-operations environments where you've balanced office and remote site support
Scripting or automation skills for endpoint setup, configuration management, and health checks
Hands-on experience with network monitoring tools and intermediate switch/AP configuration
Exposure to knowledge base management and creating runbooks for common fixes and field checklists
WORK SETTING:
This is a high-travel role (approximately 95%) based in the Dallas–Fort Worth area, requiring daily travel to various job sites throughout the region. Candidates must be comfortable working primarily in active construction site environments with moderate noise levels, occasional dust, and varying weather conditions, with limited time in traditional office settings.
Ready to take the next step in your career? Explore the exciting job opportunities around Fort Lauderdale, Florida! Known for its stunning beaches, vibrant arts scene, and year-round sunshine, Fort Lauderdale offers a unique blend of work and play. Whether you're drawn to the world-class shopping on Las Olas Boulevard, the cultural offerings at the NSU Art Museum, or the thrilling games of the Miami Dolphins at Hard Rock Stadium, this area has something for everyone. Don't miss your chance to be part of this dynamic community - check out our job listings today and kickstart your career in Fort Lauderdale!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.
